Frequently Asked Questions

Under our fair-use policy, you can send as many documents as your business needs without per-document fees. This covers typical business usage and we don't charge penalties for high-volume months. If you consistently exceed normal volumes, we'll work with you on an appropriate plan.

Yes! You can try NomaSign free for 14 days with full access to all features. No credit card required to start.

Yes. You can upgrade or downgrade your plan at any time from your account settings. When you switch, you'll be charged the new rate on your next billing date.

We accept Visa, Mastercard, American Express, and Verve cards. South African customers can also pay via Instant EFT or Scan to Pay QR codes. We can arrange invoicing for annual plans on request.

If you're currently under contract with another e-signature provider, we'll give you the remaining time on your existing contract for free when you purchase a NomaSign subscription. For example, if you have 6 months left on your current contract and purchase an annual plan, you'll get 18 months of NomaSign. Contact us with proof of your existing contract to claim this offer.

Yes. Electronic signatures are recognised in law in many countries (for example, the ECT Act in South Africa, ESIGN in the US, and eIDAS in the EU). Some document types have stricter rules or need extra identity checks, so it’s worth confirming what applies to your country and your document.

An electronic signature (e-signature) is the broad term for signing electronically. A digital signature is one kind of e-signature that uses certificates and cryptography to prove who signed and to show if the document was changed. For some documents, that extra level of assurance is required.

To add a team member, you'll first need an available seat—you can buy extra seats in your account settings. Once you have an open seat, just start typing their email to send an invite. Each person gets their own account and can send documents for signing on their own.

Signed documents stay in your connected cloud storage (OneDrive or Google Drive). NomaSign doesn’t store your files on our servers, so you remain in control of where your documents live.

Yes. You can send signing requests from your own email domain, which can improve recipient trust and reduce the chances of messages landing in spam. This is available on all plans.

NomaSign integrates with Microsoft 365 (OneDrive, Outlook) and Google Workspace (Google Drive, Gmail). You can pick signers from your Microsoft or Google contacts and send documents from the tools you already use.

When you send a document for signing, NomaSign can automatically remind recipients who haven’t signed yet. You can adjust how often reminders go out or turn them off entirely.

Yes, sequential signing allows you to specify the exact order in which recipients should sign. The next person in the sequence only receives their signing request after the previous person has signed.

No. Recipients can sign documents without creating a NomaSign account. They simply click the link in their email, review the document, and sign in their web browser.

NomaSign primarily works with PDF documents. You can upload existing PDFs or convert Word documents to PDF before uploading.

Yes. You can add multiple signers to a document and specify the signing order (sequential) or allow everyone to sign at any time (parallel).

You receive email notifications when each person views and signs the document. You can also track status in your NomaSign dashboard in real time.