Frequently Asked Questions

Under our fair-use policy, you can send as many documents as your business needs without per-document fees. This covers typical business usage and we don't charge penalties for high-volume months. If you consistently exceed normal volumes, we'll work with you on an appropriate plan.

Yes! You can try NomaSign free for 14 days with full access to all features. No credit card required to start.

Yes. You can upgrade or downgrade your plan at any time from your account settings. When you switch, you'll be charged the new rate on your next billing date.

We accept Visa, Mastercard, American Express, and Verve cards. South African customers can also pay via Instant EFT or Scan to Pay QR codes. We can arrange invoicing for annual plans on request.

If you're currently under contract with another e-signature provider, we'll give you the remaining time on your existing contract for free when you purchase a NomaSign subscription. For example, if you have 6 months left on your current contract and purchase an annual plan, you'll get 18 months of NomaSign. Contact us with proof of your existing contract to claim this offer.

Electronic signatures are widely recognised and legally valid in most jurisdictions worldwide, including under regulations like ESIGN (US) and eIDAS (EU). They provide greater security than paper signatures through audit trails and tamper detection.

Yes. Electronic signatures are legally recognised in most jurisdictions worldwide, including under ESIGN (US), eIDAS (EU), and similar laws. They are generally considered more secure than handwritten signatures because they include audit trails, timestamps, device fingerprints, and tamper detection.

To add team members, you purchase additional seats from your account settings. Once you've purchased a seat, you can invite a colleague via email. Each team member gets their own account and can send documents for signing independently.

Your signed documents are stored in your own cloud storage, either OneDrive or Google Drive, depending on which integration you use. NomaSign doesn't store your documents on our servers; you maintain full custody and control of your files.

Yes! NomaSign allows signing requests to be sent from your own email domain, which builds trust with your recipients and helps avoid spam filters. This feature is included in all plans.

NomaSign integrates with Microsoft 365 (OneDrive, Outlook) and Google Workspace (Google Drive, Gmail). You can search and select signers directly from your Microsoft or Google contacts, and send documents for signing from your existing tools without switching contexts.

When you send a document for signing, NomaSign automatically sends reminders to recipients who haven't signed yet. You can customise the reminder frequency or disable them if preferred.

Yes, sequential signing allows you to specify the exact order in which recipients should sign. The next person in the sequence only receives their signing request after the previous person has signed.

No. Recipients can sign documents without creating a NomaSign account. They simply click the link in their email, review the document, and sign in their web browser.

NomaSign primarily works with PDF documents. You can upload existing PDFs or convert Word documents to PDF before uploading.

Yes. You can add multiple signers to a document and specify the signing order (sequential) or allow everyone to sign at any time (parallel).

You receive email notifications when each person views and signs the document. You can also track status in your NomaSign dashboard in real time.