Frequently Asked Questions

Under our fair-use policy, you can send as many documents as needed for normal business use without per-document fees. A busy month-end won't cost you extra. If you consistently exceed normal volumes, we'll work with you on an appropriate plan.

Yes. You get 14 days with full access to every feature, and you don't need a credit card to start.

Yes. You can upgrade or downgrade your plan at any time from your account settings. When you switch, you'll be charged the new rate on your next billing date.

Card: Visa, Mastercard, American Express or Verve. In South Africa you can also pay by Instant EFT or with a Scan to Pay QR code. On an annual plan and need an invoice instead? Ask us and we'll set that up.

If you're tied into a contract with another e-signature provider, you don't pay twice. Buy NomaSign and we add the time left on your old contract for free. With 6 months to go there, an annual plan gets you 18 months of NomaSign. Send us a copy of the contract to claim it.

Yes, for almost everything a business signs: employment contracts, NDAs, quotes, service agreements and HR forms. In South Africa, the ECT Act recognises them but excludes agreements to sell land, leases of land over 20 years, wills and bills of exchange. In the US, the ESIGN Act gives them the same force as ink, apart from wills and trusts, family matters like divorce and adoption, court documents and notices such as evictions or utility cut-offs. In the EU, eIDAS says a signature can't be refused just because it's electronic, and a qualified electronic signature counts as handwritten. Individual countries can still require ink or a notary for some documents.

Sources: ECT Act 25 of 2002 (gov.za), US ESIGN Act, Public Law 106-229 (govinfo.gov), EU eIDAS Regulation 910/2014 (EUR-Lex)

An electronic signature is anything that shows you agreed on a screen: typing your name, drawing with a finger, ticking a box. A digital signature adds a certificate to the file, and with it software can tell who signed and whether even one character changed afterwards. NomaSign signatures are digital. What your signer draws or types is the part you see on the page; each one is also sealed into the PDF as its own revision, which Adobe's Signature Panel lists.

It does when the signer has a certificate for it. An approved provider issues that certificate to the person after checking their identity, and the certificate sets the level. You only need one where a law itself requires a signature. NomaSign signs with certificates from commercial and government certificate authorities. For contracts, quotes and HR forms, the standard NomaSign signature is already digital and sealed, with an audit trail.

Sources: ECT Act 25 of 2002 (gov.za)

No. Approved certificate providers issue them, and which ones you can use depends on the country. In South Africa, that's a provider accredited under the ECT Act. Tell us where your signers are and we'll point you to a provider that fits, then set NomaSign up to sign with their certificates.

Sources: ECT Act 25 of 2002 (gov.za)

Yes, as a paid add-on. If your company's or signers' certificates have to sit on secure hardware, we keep them in a hardware security module (HSM) for a small additional fee. The certificate itself and the provider's identity checks are billed separately by that provider. Contact us and we'll set it up.

Each person needs a seat, so check you have a free one. Owners and admins add seats under Manage Subscription in the user menu. Then open Users & Invites, enter your colleague's email and send the invite, or copy the invite link and send it yourself. They sign in with their own Microsoft or Google work account and can start sending straight away.

In your own Microsoft 365 or Google account. On OneDrive, look under Apps for NomaSign's folder. On Google Drive it's a folder called "sessions" in My Drive. Every request gets a subfolder with the original and the signed copy. Teams using shared spaces find the files in the SharePoint library or Google shared drive chosen for that space. Because the files sit in your account, your own sharing rules, retention and backups cover them.

Yes, on every plan. The request is sent from your own Microsoft 365 or Google Workspace mailbox, so your signer gets it from your address instead of a no-reply one. That also helps keep it out of spam.

NomaSign runs on your Microsoft 365 or Google Workspace account. Signed copies are saved to OneDrive or Google Drive, requests go out through Outlook or Gmail, and you pick signers from your contacts. There's also a Chrome and Edge extension for PDFs you open in the browser, and an API with webhooks for sending from your own systems.

They're on by default. Anyone who hasn't signed gets an email 3 days before the deadline, which is 14 days after sending unless you change it. You can set up to three reminders (say 7, 3 and 1 day before), switch them off for one person, or turn them off entirely.

Yes. Pick "Signing in specific order" and drag your recipients into place, for example manager, then HR, then the new hire. Each person is invited only once the one before them has signed. Want everyone to know it's coming? Tick "Notify all recipients upfront".

No. They get an email from you, click the link and sign in their browser, on a phone or computer, with nothing to install. By default they first enter a one-time code from their inbox, so you know the right person signed. Signing in person on your tablet? Switch the code off for that request.

PDF. If your contract is a Word file, save it as a PDF first and upload that.

Yes. You can add multiple signers to a document and specify the signing order (sequential) or allow everyone to sign at any time (parallel).

You get an email each time someone signs, and another when everyone has. In NomaSign you can see who has opened the document and who still needs to sign.