Service Delivery Policy

1. Overview

This Service Delivery Policy outlines how NomaSign delivers our digital signing platform and related services to you. It describes our service commitments, delivery timelines, and the support you can expect.

2. Service Activation

2.1 Account Creation

Account creation is instant. Upon completing registration:

• Your account is immediately activated
• You can connect your cloud storage (OneDrive or Google Drive)
• You can begin sending documents for signature immediately
• A confirmation email is sent to your registered email address

2.2 Subscription Activation

Paid subscriptions are activated immediately upon successful payment processing. You will receive email confirmation of your subscription with details of your plan and billing cycle.

3. Service Delivery

3.1 Digital Service

NomaSign is a cloud-based digital service. There are no physical goods to deliver. The Service is accessed via web browser at app.nomasign.com and does not require software installation.

3.2 Service Availability

We aim to maintain Service availability 24 hours a day, 7 days a week. However, the Service may be temporarily unavailable due to:

• Scheduled maintenance (typically performed during off-peak hours with advance notice)
• Urgent security updates or critical patches
• Circumstances beyond our reasonable control

3.3 Email Delivery

Signing request emails are typically delivered within minutes. Delivery times may vary based on:

• Recipient email server response times
• Spam filter processing at the recipient's end
• Email volume and queuing

We are not responsible for delays caused by recipient email systems or spam filtering.

4. Service Levels

These are targets, not guarantees. Service levels may vary during peak usage or under exceptional circumstances.

5. Customer Support

5.1 Support Channels

• Email Support: (all plans)

5.2 Support Hours

Email support is monitored during business hours (Monday to Friday, 9:00 AM to 5:00 PM SAST), excluding public holidays. Responses outside these hours may be delayed until the next business day.

5.3 Self-Service Resources

We provide self-service documentation including guides, FAQs, and how-to articles accessible through our website. We encourage users to consult these resources for immediate assistance.

6. Dependencies and Limitations

Service delivery depends on factors outside our control, including:

• Your internet connection quality and reliability
• Availability of third-party services (Microsoft 365, Google Workspace)
• Recipient email system availability and configuration
• Your browser compatibility and version

We recommend using modern, up-to-date browsers (Chrome, Firefox, Safari, Edge) for the best experience.

7. Service Modifications

We continuously improve the Service and may add, modify, or remove features. We will provide reasonable notice of significant changes that affect your use of the Service. Minor updates and improvements may be deployed without prior notice.

8. Contact

For questions about service delivery or to report service issues:

• Email: