1. Overview

This policy describes how NomaSign delivers its service: how accounts are activated, when the platform is available, and how support works.

2. Account Activation

Account creation is instant. After signing up, you can log in immediately, connect your cloud storage (OneDrive or Google Drive), and begin sending documents. A confirmation email is sent for your records.

When you subscribe to a paid plan, access to paid features is granted as soon as payment is processed. You will receive an email confirming your plan and billing details.

3. Service Delivery

NomaSign is entirely cloud-based. There is nothing to ship, install, or download. You access the service through your web browser at app.nomasign.com.

We aim to keep the platform available 24 hours a day, 7 days a week. However, occasional downtime occurs for scheduled maintenance (typically during low-traffic hours, with advance notice when possible), urgent security updates, and unforeseen circumstances beyond our control.

When you send a document for signing, the notification email typically arrives within a few minutes. Actual delivery time depends on factors outside our control: the recipient's mail server, spam filters, and overall email traffic. If someone reports not receiving an email, those factors are usually the cause.

4. Service Level Targets

These are internal targets, not guarantees. Actual performance may vary, especially during peak periods or unusual circumstances.

Metric	Target
Platform availability	99.5% (excluding scheduled maintenance)
Signing notification emails	Sent within 5 minutes under normal conditions
Document processing	Typically under 30 seconds
Email support response	Within 24 business hours

5. Support

Support is provided by email at . All subscription tiers have access to support.

We monitor support inquiries during business hours: Monday to Friday, 9 AM to 5 PM South African Standard Time (SAST), excluding public holidays. Messages received outside these hours are addressed on the next business day.

For common questions, our help documentation and FAQs may provide faster answers than waiting for a support response.

6. Factors Outside Our Control

Your experience with NomaSign depends partly on external factors: your internet connection quality, whether Microsoft or Google services are experiencing issues, your recipient's email configuration, and whether your browser is reasonably current.

For best results, use a recent version of Chrome, Firefox, Safari, or Edge.

7. Service Changes

We continuously develop NomaSign—adding features, fixing issues, and occasionally retiring functionality that did not work out. Most updates are deployed without interruption. If we plan changes that significantly affect how you use the product, we will provide notice where practical.

8. Contact

Questions about service delivery or need to report an issue? Email .